We’re print-on-demand. That means each item is made just for you. We replace items that arrive damaged, defective, or misprinted. For change-of-mind or wrong size, we don’t accept returns.

Please contact us within 7 days of delivery for damaged, defective, or wrong items. Include your order # and photos.

Because items are made to order, we can’t offer size exchanges. Check the size chart on each product page; when in doubt, size up for an oversized fit.

Worn/washed items, buyer’s remorse, incorrect size selection, and final-sale items aren’t eligible. Only manufacturing defects or fulfillment errors qualify.

Please send order number, photos of the issue, and the packing slip (if available) so we can verify with our print partner.

For approved claims, we usually issue a free replacement. Refunds are case-by-case. Approved refunds post to your original payment method; allow 5–10 business days after processing.

Orders can be cancelled only before production starts. Email us ASAP; once in production or shipped, cancellations aren’t possible.

Entered the wrong address? Email us immediately. If an order returns due to an undeliverable address, we can reship to a corrected address; reship fees may apply.

Email support@virali.co within 7 days of delivery. Include your order #, description, and pictures of the issue.

For legal details, see our Refund Policy. If anything here conflicts with that page, the policy page controls.